Legal
Section 01
Nomad X Vault ("Company," "we," "our," or "us") is a luxury travel wardrobe delivery service that curates and delivers premium clothing directly to guests at resort destinations. We currently serve Punta Cana, Riviera Maya, and Jamaica (coming soon).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at nomadxvault.com, create an account, reserve a Vault, or interact with our services in any way.
By accessing our website or using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.
Section 02
We collect the following categories of personal information when you interact with Nomad X Vault:
Identity & Contact Information
Travel & Reservation Information
Style & Sizing Information
Payment Information
Technical & Usage Information
Communication Data
Section 03
We use collected information to provide and improve our services:
Section 04
4.1 Description of SMS Use Cases
By providing your phone number and consenting, you agree to receive text messages from Nomad X Vault related to:
Message frequency may vary based on your order status and communication needs.
4.2 Opt-Out Instructions
You may opt out of SMS communications at any time by replying:
You may also contact us at hello@nomadxvault.com to manage your communication preferences.
4.3 Message & Data Rate Disclosure
Message and data rates may apply depending on your wireless carrier plan. Nomad X Vault is not responsible for any messaging charges incurred by your mobile provider.
4.4 Carrier Liability Disclaimer
Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier and is not guaranteed by Nomad X Vault.
4.5 Age Restriction (18+)
You must be at least 18 years old to use our services or consent to receive SMS communications. By opting in, you confirm that you are 18 years of age or older.
Section 05
All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.
We do not sell, rent, distribute, or otherwise disclose mobile phone numbers collected for SMS communications to any external party.
Consent to receive SMS messages is not a condition of purchase or use of our services.
Section 06
Our website uses cookies and similar tracking technologies to enhance your experience and analyze site performance. We use the following types:
You may disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website and reservation process.
Section 07
We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:
While we take all reasonable precautions, no internet transmission or electronic storage system can guarantee absolute security. We encourage you to use strong passwords and to notify us immediately if you suspect unauthorized access to your account.
Section 08
We retain your personal information only as long as necessary to:
Style preferences and reservation history may be retained to personalize future Vault curation. You may request deletion of your data at any time by contacting us at hello@nomadxvault.com.
Section 09
We may share your information with trusted third-party service providers who assist us in operating our business, including:
All third-party providers are contractually obligated to protect your personal information and may only use it for the specific purposes authorized by Nomad X Vault.
We do not sell, trade, or rent your personal information to any third party for independent marketing purposes.
Section 10
Depending on applicable law (including CCPA, GDPR, and other applicable privacy regulations), you may have the right to:
To exercise any of these rights, please contact us at: hello@nomadxvault.com
We will respond to all verified requests within 30 days.
Section 11
Our services are intended exclusively for adults aged 18 and over. We do not knowingly collect, solicit, or store personal information from individuals under the age of 18.
If you believe we have inadvertently collected information from a minor, please contact us immediately at hello@nomadxvault.com and we will promptly delete such information.
Section 12
We may update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
Your continued use of our services after any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.
Section 13
If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:
We will respond to all inquiries within 5 business days.