Privacy Policy

Nomad X Vault ("Company," "we," "our," or "us") is a luxury travel wardrobe delivery service that curates and delivers premium clothing directly to guests at resort destinations. We currently serve Punta Cana, Riviera Maya, and Jamaica (coming soon).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at nomadxvault.com, create an account, reserve a Vault, or interact with our services in any way.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our services.

We collect the following categories of personal information when you interact with Nomad X Vault:

Identity & Contact Information

• First and last name
• Email address
• Phone number
• Billing and shipping address

Travel & Reservation Information

• Travel dates (check-in and check-out)
• Resort name, hotel property, and room number
• Destination (Punta Cana, Riviera Maya, Jamaica)
• Number of guests included in your reservation

Style & Sizing Information

• Clothing size preferences (S, M, L, XL and other measurements provided)
• Style preferences and notes shared during the reservation process
• Purchase history and previously curated Vault selections

Payment Information

• Payment card details (processed securely through third-party payment processors; we do not store full card numbers)
• Billing address and transaction history

Technical & Usage Information

• IP address and approximate location
• Browser type and version
• Device type and operating system
• Pages visited, time spent, and navigation behavior
• Referral source (how you found us)

Communication Data

• SMS opt-in status and message history
• Email communication preferences
• Customer support inquiries and correspondence

We use collected information to provide and improve our services:

• Process and fulfill your Vault reservation and deliver clothing to your resort
• Curate your personalized selection based on your size, style preferences, and destination
• Coordinate logistics with resort staff and delivery partners
• Communicate order confirmations, delivery status, and return instructions
• Process payments and send invoices or receipts
• Respond to customer support inquiries
• Send marketing or promotional communications (only with your consent)
• Improve our website, services, and curation algorithms
• Comply with applicable legal and regulatory obligations
• Prevent fraud and protect the security of our platform

4.1 Description of SMS Use Cases

By providing your phone number and consenting, you agree to receive text messages from Nomad X Vault related to:

• Vault reservation confirmations and updates
• Delivery notifications and resort coordination
• Return reminders and pickup scheduling
• Customer support communications
• Marketing and promotional messages (only if separately opted-in)

Message frequency may vary based on your order status and communication needs.

4.2 Opt-Out Instructions

You may opt out of SMS communications at any time by replying:

• STOP – to unsubscribe from all messages
• HELP – for assistance or to reach our team

You may also contact us at hello@nomadxvault.com to manage your communication preferences.

4.3 Message & Data Rate Disclosure

Message and data rates may apply depending on your wireless carrier plan. Nomad X Vault is not responsible for any messaging charges incurred by your mobile provider.

4.4 Carrier Liability Disclaimer

Wireless carriers are not liable for delayed or undelivered messages. Delivery of SMS messages is subject to effective transmission by your mobile carrier and is not guaranteed by Nomad X Vault.

4.5 Age Restriction (18+)

You must be at least 18 years old to use our services or consent to receive SMS communications. By opting in, you confirm that you are 18 years of age or older.

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

We do not sell, rent, distribute, or otherwise disclose mobile phone numbers collected for SMS communications to any external party.

Consent to receive SMS messages is not a condition of purchase or use of our services.

Our website uses cookies and similar tracking technologies to enhance your experience and analyze site performance. We use the following types:

• Essential Cookies: Required for core website functionality, authentication, and security. Cannot be disabled without affecting site performance.
• Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics). Data is collected anonymously to improve our content and user experience.
• Marketing Cookies: Used to deliver relevant advertisements on third-party platforms (e.g., Meta Pixel, Google Ads). These help us reach potential customers and measure campaign effectiveness.
• Functional Cookies: Remember your preferences such as language settings and previously viewed selections.

You may disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website and reservation process.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including:

• SSL/TLS encryption for all data transmitted through our website
• Secure third-party payment processing (we do not store payment card numbers)
• Access controls limiting data access to authorized personnel only
• Secure hosting environments with regular security updates
• Internal data handling procedures and employee confidentiality obligations

While we take all reasonable precautions, no internet transmission or electronic storage system can guarantee absolute security. We encourage you to use strong passwords and to notify us immediately if you suspect unauthorized access to your account.

We retain your personal information only as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Provide ongoing services and support for your account
• Comply with applicable legal, tax, and regulatory obligations
• Resolve disputes and enforce our agreements

Style preferences and reservation history may be retained to personalize future Vault curation. You may request deletion of your data at any time by contacting us at hello@nomadxvault.com.

We may share your information with trusted third-party service providers who assist us in operating our business, including:

• Payment Processors: For secure handling of financial transactions
• CRM & Marketing Platforms: GoHighLevel (GHL) for customer relationship management and communications
• Email & SMS Providers: For delivery of transactional and marketing communications
• Website Hosting & Analytics: For website performance and visitor analytics
• Resort & Logistics Partners: Resort properties and local delivery partners at each destination receive only the minimum information required (name, room number, delivery date) to fulfill your order

All third-party providers are contractually obligated to protect your personal information and may only use it for the specific purposes authorized by Nomad X Vault.

We do not sell, trade, or rent your personal information to any third party for independent marketing purposes.

Depending on applicable law (including CCPA, GDPR, and other applicable privacy regulations), you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data ("right to be forgotten")
• Withdraw consent for marketing communications at any time
• Opt out of SMS messages by replying STOP
• Request a copy of your data in a portable format
• Lodge a complaint with a relevant data protection authority

To exercise any of these rights, please contact us at: hello@nomadxvault.com

We will respond to all verified requests within 30 days.

Our services are intended exclusively for adults aged 18 and over. We do not knowingly collect, solicit, or store personal information from individuals under the age of 18.

If you believe we have inadvertently collected information from a minor, please contact us immediately at hello@nomadxvault.com and we will promptly delete such information.

We may update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on this page with a revised effective date
• Notify registered users by email when changes are significant

Your continued use of our services after any update constitutes acceptance of the revised Privacy Policy. We encourage you to review this page periodically.

If you have questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us:

We will respond to all inquiries within 5 business days.